Privacy Policy

Last updated: October 2025

The Inclusive Design Studio (trading as The Inclusive Design Company) (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, interact with us, or use our services.

If you have any questions about this policy or your data, please contact us at: hello@inclusivedesigncompany.co.uk

1. Information We Collect

We collect and use personal information to provide our services, communicate with you, improve our website, and for marketing purposes (if you choose to receive such communications).

We may collect the following types of information:

Personal Information

  • Name and contact details (e.g. email address, phone number)
  • Business name (if applicable)
  • Records of communication with us (e.g. emails or form submissions)
  • Marketing preferences
  • Records of consent where appropriate

Website & Device Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Time zone
  • Referring websites or search terms
  • Pages viewed and how you interact with the site

We collect this information using technologies such as:

  • Cookies – small data files stored on your device to improve your browsing experience.
  • Log files – track actions on the site and collect data such as IP address and browser type.
  • Pixels or tags – electronic files used to record information about how you browse the site.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services
  • Communicate with you about enquiries, projects, or updates
  • Process payments or contracts
  • Personalise your experience and optimise our website
  • Detect and prevent fraud or security issues
  • Send marketing communications (only if you’ve opted in)

We may also use website analytics tools, such as Google Analytics, to understand how visitors use our site and to improve performance and content.

3. Lawful Bases for Processing

Under UK data protection law, we rely on the following lawful bases to process your personal information:

  • Contract: When processing is necessary for us to deliver our services or fulfil an agreement with you.
  • Consent: When you’ve given clear permission (e.g. signing up for our newsletter).
  • Legitimate interests: When processing is necessary for our business operations (e.g. website analytics, fraud prevention).

4. How We Share Your Information

We only share your personal data with trusted third parties when necessary to operate our business, such as:

  • Website hosting providers
  • Payment processors
  • Email or analytics services (e.g. Google Analytics)

We will never sell your personal information.
We may share data if required to comply with legal obligations or in the event of an emergency.

5. How Long We Keep Your Data

We keep personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
When data is no longer needed, it will be securely deleted or anonymised.

6. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right of access – Request copies of your personal data.
  • Right to rectification – Ask us to correct or complete inaccurate data.
  • Right to erasure – Request that we delete your personal data in certain circumstances.
  • Right to restrict processing – Ask us to limit how we use your data.
  • Right to object – Object to processing of your personal data in certain situations.
  • Right to data portability – Request that your data be transferred to another organisation or to you.
  • Right to withdraw consent – Withdraw your consent at any time when we rely on it as our lawful basis.

You don’t usually need to pay a fee to exercise your rights. We’ll respond within one calendar month of receiving your request.

To exercise your rights, please email us at: hello@inclusivedesigncompany.co.uk

7. International Data Transfers

Some of our third-party service providers (like Google or email platforms) may store or process data outside the UK or European Economic Area. Where this occurs, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

8. Do Not Track

Please note that we do not alter our website’s data collection practices when we see a “Do Not Track” signal from your browser.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The most recent version will always be available on our website.

10. How to Complain

If you have concerns about how we use your personal data, please contact us first so we can try to resolve the issue: hello@inclusivedesigncompany.co.uk

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If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
📞 0303 123 1113
🌐 https://www.ico.org.uk/make-a-complaint

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